Refund Policy

1. Overview

At CalvyxDial, we want you to be completely satisfied with our service. This Refund Policy outlines the terms under which refunds are available for our subscription plans and services.

2. 7-Day Money-Back Guarantee

New accounts are eligible for a full refund within 7 days of their first paid subscription. If you are not satisfied with CalvyxDial for any reason during this period, you may request a complete refund of your subscription fee.

This guarantee applies to first-time subscribers only. Accounts that were previously refunded and re-subscribed are not eligible for an additional money-back guarantee.

3. Monthly Subscriptions

Monthly subscriptions are billed in advance. After the 7-day money-back guarantee period, monthly subscription fees are non-refundable. You may cancel your subscription at any time, and you will retain access to the Service until the end of your current billing period.

4. Annual Subscriptions

Annual subscriptions are billed upfront for the full year. If you cancel an annual subscription after the 7-day money-back guarantee period, you are eligible for a pro-rated refund of the remaining unused months.

Pro-rated refunds are calculated based on the number of full months remaining in your annual term, using the monthly list price (not the discounted annual rate). This means the months you have already used will be charged at the standard monthly rate.

5. Usage-Based Charges

Usage-based charges, including call minutes, phone number rentals, and other metered services, are non-refundable. These charges reflect actual consumption of telephony resources and cannot be reversed once incurred.

6. Service Disruptions

In the event of a significant service disruption attributable to CalvyxDial that materially impacts your ability to use the platform, we may issue service credits at our discretion. Enterprise plan customers should refer to their Service Level Agreement (SLA) for specific remedies.

7. How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to support@calvyxdial.com with the subject line “Refund Request”
2. Include your account email address and company name
3. Specify the reason for your refund request
4. Our support team will review your request and respond within 2 business days

8. Processing Time

Approved refunds are processed through the same payment channel used for the original transaction. Refunds typically take 5 to 10 business days to appear on your statement, depending on your financial institution and the payment method.

Refunds are issued to the original payment method used for the transaction. We cannot process refunds to a different payment method or account.

9. Plan Downgrades

If you downgrade your plan, the change takes effect at the start of your next billing cycle. No refund or credit is issued for the remainder of the current billing period on the higher-tier plan. You will continue to have access to all features of your current plan until the end of the billing period.

10. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. We are committed to resolving billing disputes fairly and promptly. Initiating a chargeback without first contacting us may result in account suspension.

11. Contact Us

If you have questions about this Refund Policy, please contact our support team:

DevSource.DEV
Email: support@calvyxdial.com